Comments on: Another Reason Why I Hate Bank of America

By: 9erfans

9erfans — Tue, 15 Dec 2009 03:58:40 +0000

Now I can see why there are thousands upon thousands of sites that HATE Bank of America!
I can not believe this? We have 3 credit card accounts with them, I pay them on time monthly,
with rather high limits due to a terrible accident my husband had. All of a sudden, they decided to raise my interest rates from 7.9% to 23.0% on 2 of the 3 cards? Both with $8500.00 balances? I have called and spoken with supervisors for 3 MONTHS, and get no place. Other than when I asked them how they could do this to me when I pay my bills on time, their remark was “BECAUSE WE CAN” I can not believe this? Somethings got to be done with Bank of America! I understand why so many people HATE them! Then, this supervisor Blair stated “Well, you can close all your credit cards with us and the other 3 companies you have and go to a Non Profit debt consolidation company and we’ll lower all 3 of your rates down.” I could not believe this. They’re forcing people who can pay their credit cards at the rates they’re at to triple their payments and put them in a horrible position. My husband almost died 14 months ago, I’m paying everything, and now I get to add another $412.00 a MONTH for Bank of America just because “THEY CAN?” Somethings got to be done with them. I want to pay my bills. This is WRONG, and what can we do? NOTHING! No matter who we speak with, we can do NOTHING! A young man Andrew was kind, and said “I’m so sorry, you didn’t deserve this, and I can’t do anything about it any longer, they’ve locked ,me out of the system or I would have left this alone knowing your situation.” IF WE’RE PAYING OUR DAMN BILLS ON TIME TO BANK OF AMERICA AND ALL THE OTHER DEBTS, LEAVE US THE HELL ALONE BANK OF AMERICA!!! Don’t make it worse on people “JUST BECAUSE YOU CAN!” BANK OF AMERICA IS PATHETIC! I’m in ONE good position as a Finance Manager for a large Automotive Dealership, and you can bet, it’s already cost these jackasses over $250,000.00 this month alone from our 2 stores, and I will NEVER send Bank of America another auto loan as long as I’m a Finance Director in the Automotive Industry! I wish all of you the best with them. If ANYONE has any advise of who I can go to for help to lower these back to 7.9% where they were, please let me know. Thank you and Happy Holidays.

By: Green Panda

Green Panda — Sun, 21 Sep 2008 01:52:24 +0000

@ Shannon: I had some problem with BofA when I went to visit my family in a different state. What’s the point of getting a national bank that can’t keep its own accounts straight. I had a friend working financial IT tell me that BofA doesn’t have one IT sustem, it’s a collection of all the ones they have bought out. With all the money they get from fee, you’d think they’ll fix their system.

@ Katherine, I’m so sorry how BofA is treating your mother. I can’t even imagine what was going through the minds of the employees you spoke to. I hope you can maybe at least get some money transfered out into a bank with better service.

By: Katherine

Katherine — Sun, 21 Sep 2008 00:57:12 +0000

Sorry this is long…
I really hate BofA. Thank goodness I’m not a customer, but I handle the accounts for my mom, who has Alzheimers. They are HORRIBLE to work with. Mom has been a customer for over 35 years (they used to have decent customer service) and has multiple accounts with them. I would glance briefly through her accounts at the beginning of her illness and everything looked okay. It was only later that I realized she was being charge a $20 service fee even though she shouldn’t have been based on the fact she had several linked accounts totalling a large amount of money.

When I called to get an explanation (I have POA on her accounts), I was told she would be refunded for 3 months worth but to get the rest (going back 18 months) I would need to call the customer service number. Well, of course they’re only available Mon-Fri, during the time I’m at work. I have the type of job where you can’t use a phone throughout the day, so I had a lot of trouble getting them. I finally took a day off and called and after being cut off and being on hold, was told I needed to go into a bank in person!

I did this and what happens? I’m told that they cannot go back that far to refund money. I was lucky to get the three months refunded. And that’s why they send statements so that we can catch these mistakes sooner. The teller was extremely smug and snotty.

So not only would they NOT refund something that was totally THEIR mistake, I also got a little lecture about not being careful enough to catch THEIR mistakes.

There have been many other problems with them too; among them a refusal to let me opt out of Mom’s CD because now it’s in trust and I’m listed as a successor trustee instead of co-trustee (her other bank has me as co-, not sure how BoA screwed up, but I know it’s their fault). So now she’s renewed at this little pathetic amount, when I could have changed it to a much better rate (or better yet, taken it out and put it in ING).

They are UNHELPFUL and give WRONG information. And feel no embarrassment over their FU*K-ups. I truly despise them. I will never have an account with them, never.

By: Welcome MSN Readers | Green Panda Treehouse

Welcome MSN Readers | Green Panda Treehouse — Thu, 31 Jul 2008 19:45:50 +0000

[...] Another Reason Why I Hate Bank of America [...]

By: Shannon

Shannon — Fri, 25 Jul 2008 16:08:12 +0000

The reason that I joined BofA is because I live in both CA and PA and need a “national banking institution”. I was in PA attempting to handle the CA account… this should be seamless since this is a “national bank”… umm no. I was told that the things I needed to take care of for the account opened in CA could only be done in CA or on line. PA could not help with the CA account in my “national bank”. Turns out, another CA customer was in PA on vacation and needed to change her pin for her ATM card…. they couldn’t help her. I promptly closed my PA account and while I am in CA…. I will close this one as well.